ISLAMABAD: President Asif Ali Zardari on Friday praised the efforts of Banking Mohtasib for processing over 25,000 complaints and providing Rs. 1.26 billion monetary relief, to banking customers in 2023.
According to a statement issued by the President House, the president expressed these views during a meeting with the Banking Mohtasib Pakistan (BMP) Sirajuddin Aziz, who called on him and presented the Annual Report of BMP, at Aiwan-e-Sadr.
He also lauded the Mohtasib for providing an overall relief amounting Rs. 6.4 billion to the complainants since its inception.
The banking ombudsman, briefing the president, highlighted the role and performance of the Banking Mohtasib for the speedy redressal of grievances of the banking customers who had been deprived of their earned money and life-savings by fraudsters.
He further said that BMP had recently introduced a user-friendly system, making it easier for the consumers to register their complainants.
Highlighting the importance of providing expeditious justice to fraud victims, President Zardari said that the banking Mohtasib, as an institution, played a vital role in delivering free-of-charge justice to people and promoting good governance.
He emphasized the need to keep pace with technological advancements to dispose of complaints expeditiously.
The president also stressed the need to raise awareness about the role and services of the Banking Mohtasib against the maladministration of the banks so that the maximum number of people could benefit from its services.
President Asif Ali Zardari has lauded the Banking Mohtasib for processing over 25,000 complaints and providing monetary relief amounting to Rs. 1.26 billion to banking customers in 2023. pic.twitter.com/caD12pztYa
— The President of Pakistan (@PresOfPakistan) April 19, 2024
