BENGALURU, India: A restaurant in India’s Bengaluru was dragged to a consumer court for serving chicken biryani without chicken in it, local media reported.
The city consumer court asked the restaurant to pay 1,000 Indian rupees as compensation for the “mental agony” it caused to the customer, along with a refund of 150 Indian rupees.
According to a report, a man named Krishnappa went to a restaurant with his wife in April this year after running out of cooking gas at home. The couple ordered chicken biryani and took the package home. When they opened it, biryani rice was provided without meat and Krishnappa immediately dialed the restaurant.
When the restaurant owner was confronted about not serving chicken in the chicken biryani, he promised to replace the order in a few minutes. However, the order was not replaced even after two hours, and calls to the restaurant went unmanned.
Krishnappa decided to give notice to the restaurant and sent legal documents, but did not receive a response from the restaurant owner. He then approached the Bengaluru Urban District Consumer Disputes Redressal Commission in May with a complaint against the restaurant’s owner and sought compensation of 30,000 Indian rupees.
